Returns, Refunds and Policies

Shipping

Your order will be shipped within 1 - 3 business days. Estimated delivery times are to be used only as reference and will commence from the shipping date. Madebysofi cannot be held responsible for any unanticipated or unforseen delivery delays beyond Madebysofi’s control or custom fees for international orders.

SHIPPING OPTIONS:

USA

1. Ground shipping - The shipment will normally be delivered in 3 - 7 business days.

2. Express/Second Day Delivery - Your order must reach us by 12:00 PM EST and 2nd Day Air must be selected in check-out. The shipment will normally be delivered in 2 business day.

3. Overnight Delivery - Your order must reach us by 12:00 PM EST and overnight shipping must be selected in check-out. The shipment will normally be delivered the following business day.

INTERNATIONAL
Shipping rates vary based upon shipment type and destination. Your rate and shipping times will be automatically calculated at checkout. Expedited shipping is also available for some countries. Madebysofi is not responsible for custom fees and charges or delays due to customs process.

Returns

You can return an item purchased on www.madebysofi.com within 15 days of the delivery date. Here’s how:

1. Make sure the merchandise you return is in its original unworn/unused condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
2. Email us at jane@madebysofi.com and we will send you an RA (Return Authorization) number and information about our pre-paid UPS/USPS Return Label. All returns are free of charge. Leave the package at a UPS /USPS drop-off location.
3. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
4. Once your package reaches our warehouse, please allow 3 to 7 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
5. The time needed to process your refund may vary based on the payment method used:
a. Credit Card: The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
b. PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
c. Cryptocurrency returns will be handled through coin base policies and procedures and may take some time.
6. For further information on the conditions for exercising your right to return, please see the Legal Area.

You cannot return customized or personalized products. Cosmetics, perfumes, food products and jewelry can not be returned due to health or hygiene reasons.

Shipping Restrictions

1. At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories. Orders made to any of these addresses will be canceled.
2. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled.
3. Madebysofi.com is not responsible for customs fees and charges or the delays due to customs process. Your package will be delivered within business days as applicable to that country. We will not be responsible for delays for international shipping.

Refunds

Refunds are processed within approximately between three (3) to seven (7) business days of our receipt of the returned merchandise and confirmation that the return conditions have been satisfied. Your refund will be credited back using the same payment method used to make the original purchase on the Website.

Refund times depend on the payment method originally used:

1. Credit/debit card: refund times will depend on the credit or debit card company’s policies, but will normally take place within two billing cycles.
2. PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
2. Cryptocurrency returns will be handled through coin base policies and procedures and may take some time.

Frequently asked questions

1. What should I do if my order hasn't been delivered yet?

If your order has not been delivered within the estimated period, we suggest that you:

a. Check the order status: by entering the Tracking Number from the confirmation email in the link that was sent to you via email
b. Check that the address indicated for the delivery is correct
c. In the case of a missed delivery please contact UPS (United States: 1 800 782 7892).

2. Where do you ship my order from?

All order and returns will be processed from Healdsburg, California.

3. Can I choose a delivery time/date?

Unfortunately, it is not possible to choose a specific date and time. You can try to contact the UPS (United States: 1 800 782 7892) directly.

General terms of sale

The following General Terms and Conditions of Sale govern the offer and sale of products on our website www.madebysofi.com (the “Website” and “Vendor”). Any inquiries should be addressed to our Customer Care service. For further assistance, please go to our ‎Contact area‎‎, where you will find information on orders, shipping, refunds and returning products purchased on the Website.

1. Our Business Policy

The Vendor offers products for sale on the Website and its e-commerce business services exclusively to adult users of the Website who are at least eighteen (18) years of age (the “Users” or “you”) for personal use and not for resale. 1.2
The Vendor reserves the right not to process orders for any or no reason, including without limitation orders that do not comply with the Vendor’s business policies, such as orders for which there are reports or suspicion of fraudulent or illegal activity. In such cases, the order will be considered null and void, and the Vendor will inform the User in writing that the order will not be filled.

These General Terms and Conditions of Sale regulate only the offer, transmission and acceptance of orders relating to products on the Website between the User(s) and the Vendor.

The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties whose links, banners or other hypertext connections are posted on the Website. Before placing orders and/or purchasing products and/or services from third parties, we recommend that you review their respective terms and conditions and other applicable policies. Under no circumstances shall the Vendor be deemed liable for services supplied by third parties or for e-commerce transactions entered into by the Users with third parties.

2. Placing of Orders

To purchase one or more products on the Website, you must fill out the online order form and send it electronically to the Vendor, following the applicable instructions. After this, you will receive an email from the Vendor acknowledging receipt of your order.

Before completing the purchase of your products, we ask that you carefully read these General Terms and Conditions of Sale in full and the return policy. We also suggest that you print a copy using the print option and keep it for your records.
Before completing your purchase, on the order confirmation page, we will provide you with:

a link to these General Terms and Conditions of Sale and the Return Policy;
a summary of the main characteristics of each product ordered and an itemized list of each product’s unit price (including all applicable fees and taxes);
the total amount to be paid and the applicable terms of payment;
available payment methods;
shipping methods, name of carrier, mode of transportation, place of delivery and shipping and delivery costs (including any additional fees you may be charged if you choose expedited shipping or shipping different from standard shipping);
any additional charges payable to a third party which amount cannot be determined by the Vendor (such as customs duties);
the currency in which amounts are expressed;
the estimated delivery date of the products; and
Our return policy (including any costs associated with the return of products).

When you proceed with submitting the order form, you are obligated to pay the price indicated therein as set forth in Section 4.2. Before submitting the order form, you will be asked to identify and correct any possible input errors.

The order shall be deemed completed when the Vendor receives your order form electronically, the order information has been verified as correct and the Vendor accepts the order by sending an electronic purchase order receipt containing the General Terms and Conditions of Sale, a summary of the Return Policy, and all the information contained in the summary of commercial and contractual conditions displayed before submitting the order. The Vendor shall not be bound to supply any products which may have been part of your order until the order of such products has been confirmed in the shipment confirmation email.

Orders are processed in the order they are received. The Vendor may not process orders that are incomplete or incorrect, or if the products are no longer available. In this event, we shall inform you via email that the Vendor has not processed your purchase order, specifying the reasons thereof. If the products displayed on www.madebysofi.com are no longer available or for sale at the time your order is received, then the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day you submit your order to the Vendor.
The Vendor reserves the right not to process orders in the cases outlined in sub-section 1.2.

By submitting an order form, you unconditionally accept the provisions of these General Terms and Conditions of Sale, as well as the other Website policies, including returns, refund and general sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale or any other Website policies, please do not submit your order form for the purchase of products on the Website.

3. Products and Prices

The Website exclusively sells Beats & Beauty branded products purchased directly by the Vendor from the fashion house and/or authorized manufacturers.
The Vendor reserves the right to modify or discontinue any product offered for sale on the Website at any time without notice.

The main characteristics of the products are shown on each product page on the Website. The images and colors of the products offered for sale on the Website are shown for information purposes only and may not correspond exactly to the actual appearance, size and color of the garments, due to among other things the settings of your Internet browser or monitor used.

Prices are subject to change. Please check the final price before sending your order form. The prices for the products shall be as quoted on the Website from time to time, except where there is an apparent error. All prices listed on the Website are in the currency that corresponds to your browsing preference on the Website (i.e., prices are quoted in United States dollars if you are browsing on the United States version of the Website and in Canadian dollars if you are browsing on the Canadian version of the Website). In the event of a recognizable error in the indication by the Vendor of the product price or calculation of the amount requested at payment, the Vendor will reject the order and contact the user to offer them the opportunity to purchase the product(s) at the correct price or to cancel the order. If we are unable to contact you, the order will be treated as cancelled. Prices do not include sales taxes, which will be added at checkout. The amount of sales tax charged on your order will depend upon various factors, including type of item purchased, sales price and destination of the shipment and applicable law. Sales tax regulations may change between the time you place an order and the time of credit card charge authorization and this may affect the calculation of sales taxes. The amount appearing on your payment page of the cart may differ from the sales taxes ultimately charged as indicated in the invoice you will receive with the shipping confirmation email.
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The Vendor will not accept orders from countries not listed on the Website.

4. Payment

Payment of the price of the products, shipping and delivery costs must be made using one of the methods indicated on the order form. Shipping and delivery costs are non-refundable.

If paying by credit/debit card, your credit card information, such as credit card number and expiration date, will be sent via an encrypted protocol to the banks which provide remote electronic payment services to the Vendor. Except as provided in the Vendor’s Privacy Policy, these details will not be used by the Vendor except for processing your purchase order, issuing refunds in the event any products are returned, or for reporting cases of fraud on the Website to the competent authorities. The price of the products, shipping and delivery costs and applicable sales taxes indicated on the order form will be charged to your account when the Vendor is ready to ship the products.

5. Shipping and Delivery

Once your order is shipped, we will email you a shipping confirmation with a tracking number to enable you to track your package at all times. For information about product shipping and delivery procedures, please visit the ‎Customer Care area‎‎. Please read the Customer Care section carefully, as the information provided therein is an integral part of these General Terms and Conditions of Sale and, therefore, you will be deemed to have read and accepted them when you submit your order.

Delivery dates indicated in any order form or order confirmation are estimates only and shall not be deemed a representation by the Vendor. The Vendor will not be liable for failure to ship or deliver the products as estimated, and you will not be entitled to any refunds or cancellation of orders as a result of delayed shipment.
You bear all risks of loss and damage to the products from the time the same have cleared our fulfillment house. Title to the products passes to you upon acceptance of shipment by a common carrier.

6. Customer Care

If you have any questions, please contact our customer care ‎ before placing your order. For more information, please visit the ‎Contact us section of www.madebysofi.com ‎.

7. Return Policy

Please review our return policy‎ prior to completing your purchase.

8. Pre-order Products

The Vendor may, in certain circumstances, offer you the chance to pre-order one or more products that are not yet available for purchase on the Website and that are part of the next collection. Products available for pre-order will be labeled to that effect on the product page. For each item, the Vendor will indicate the estimated shipping date and will send you a confirmation email once the package has been shipped. If your order contains both products that are already available for sale on the Website and pre-order products, they will be shipped at different times, but the respective shipping costs will be charged only once. If your order contains only pre-order products and indicates different shipping dates, the products may be shipped all at once on the latest estimated shipping date.

Pre-order products can only be purchased using a credit card. The Vendor will not request payment from your bank until immediately prior to the shipment of the products. When the order is placed, the Vendor will ask your bank to verify the details provided; the validity of your card may be confirmed by authorizing a nominal payment of 1 dollar or less. This authorization is not a charge; your card will only be charged at the time of shipping.

Unless otherwise stated in this section, these General Terms and Conditions of Sale apply in full to pre-order products.

9. Limitation of Liability

The vendor makes no representations or warranties of any kind, express or implied, neither as to the products included in the website nor as to the merchandise being sold to you. To the fullest extent permissible by applicable law, the vendor disclaims all warranties, express or implied, including but not limited to implied warranties of quality, merchantability, fitness for a particular purpose and noninfringement, and there are no warranties, express or implied, which extend beyond the description of the merchandise contained on the order confirmation. The vendor will not be liable for any damages of any kind arising from the products, including but not limited to direct, indirect, incidental, punitive and consequential damages or any loss of profit, revenue, opportunity or data. Nothing in the foregoing disclaimer of liability language shall serve to deny any consumer, that is a resident of New Jersey, (I) the right to bring a product liability claim under the New Jersey product liability act, N.J.S.A. 2A:58C-1, (II) the ability to seek punitive damages or (III) the ability to seek consequential damages in instances of injury to the person in the case of consumer goods. Notwithstanding the foregoing, in the event that the vendor is found liable in respect of any loss, damage or cause of action (whether contractual, extra-contractual or otherwise) arising out or in connection with any product, the vendors liability shall be strictly limited to the sale price of that product.
Certain state laws similarly do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

10. Privacy Policy

You will find information on how we process your personal data in our Privacy Policy.

If you haven't already done so, please also read our general sale terms‎ since they contain important information on the security systems used by the Vendor.

11. Force Majeure

The Vendor shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

12. Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on the Website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. The Website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and you have received the email confirming receipt of the order, and to change or update information at any time without prior notice.

13. Governing Law and Dispute Resolution

These terms are governed by California Law. All legal proceedings arising out of or in connection with these General Terms and Conditions of Sale shall be brought solely in the state of California. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any purchase or sale hereunder.

14. Amendments and Updates

The Vendor may amend or update all or any part of the Website policies including these General Terms and Conditions of Sale at any time in its sole discretion. Any amendments or updates to the General Terms and Conditions of Sale shall be effective upon publication in their respective sections of the Website. Please access the General Terms and Conditions of Sale on the Website regularly in order to check whether the General Terms and Conditions of Sale have been updated. If any provision of any part of these General Terms and Conditions of Sale shall be deemed invalid, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining General Terms and Conditions of Sale.

Legal policies

Return Policy

You have the right to return products purchased on www.madebysofi.com (the “Website”) by notifying company (the “Vendor”) within fifteen (15) days from the day you receive the products.

Once you have exercised your right of return in accordance with the procedures set forth below, the products to be returned must be handed over to the courier in one single shipment within fifteen (15) days from the day you receive the products.

1. Return Conditions

The Vendor only accepts returns of merchandise within the time frames set forth above, and will reimburse the purchase price of the products (minus shipping fees, as applicable) only if the following conditions have been met:

1. The products have not been used, worn or washed and are in the same conditions in which they were received;
2. The identification tag (with the disposable seal) and labels are still attached to the products;
3. The products are returned in their original packaging; and
4. The products are not damaged.

You cannot return customized or personalized products. Cosmetics, perfumes, food products and jewelry can not be returned due to health or hygiene reasons.

2. Return Procedures

You can inform the Vendor of your intention to return merchandise by contacting Vendor at jane@madebysofi.com. The Vendor will send you an email with further information.

The Vendor recommends you to use the courier UPS (www.ups.com) for returning products, as packages sent by UPS are traceable. The Vendor will pay the courier on your behalf and will deduct from your refund a fee according to Section 3. You should contact UPS to schedule your return shipment.

If you prefer to send the returned merchandise with a courier of your choice other than UPS, you may do so at your expense and at your own risk.

3. Acceptance or Rejection

If the return conditions are met, you will receive an email confirming that the return has been accepted and the Vendor will refund the purchase price of the returned merchandise (minus shipping fees, as applicable). If you use UPS, return fee of $0 applies to every return and will be deducted from your refund. For Canadian residents: if you use UPS, $0 restocking fee applies to every returned item and will be deducted from your refund.

You will be notified if the returned products cannot be accepted because they do not satisfy the conditions indicated above. In such event, your merchandise will be shipped back to you. If you refuse said delivery, the Vendor reserves the right to retain the products and the amount paid for the purchase of the products.

4. Refund Times and Procedures

Refund times depend on the payment method originally used:

1. Credit/debit card: refund times will depend on the credit or debit card company’s policies, but will normally take place within two billing cycles.
2. PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
3. Cryptocurrency returns will be handled through coinbase policies and procedures and may take some time.

5. Return of Damaged, Defective or Incorrect Products

You have the right to return products purchased on the Website due to an error on our part or because product(s) are damaged or defective, provided that you notify the Vendor within fifteen (15) days of receipt of the product(s), by contacting Vendor at jane@madebysofi.com . Please contact the ‎Customer Care‎‎ before returning the products. If you contact the Customer Care, you will not be required to pay the return shipment costs. You must return the product(s) by mail in the same condition in which they were received, unused, unworn and unwashed, in their original packaging and with their identification tag attached with the disposable seal. The Vendor will examine the returned product(s) to determine whether they are damaged, defective or incorrect, and will inform you by email within a reasonable period of time of whether the Vendor will accept the returned product(s) and refund their price. If accepted by the Vendor, damaged, defective or incorrect product(s) will be refunded in full to your original method of payment, including applicable taxes and delivery shipping cost. In the event that the Vendor finds no damage, defect or error with the returned product(s), you will be notified that the refund will not be processed, and your merchandise will be shipped back to you. If you refuse said delivery the Vendor reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).

6. Identification Tag and Packaging and Boxes

All products sold by the Vendor include an identification tag attached with a disposable seal, which constitutes an integral part of the product. Please try on the products without removing the tag or seal. Products returned without the tag and seal will not be accepted.

Footwear must be returned with its shoe box in original condition. Please do not affix the return label on any original boxes.

7. Limitation of Liability

8. Governing Law and Dispute Resolution

These terms are an integral part of the General Terms and Conditions of Sale and are governed by California Law. All legal proceedings arising out of or in connection with this Return Policy shall be brought solely in the San Francisco, California, State of California. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any purchase or sale hereunder.

9. Amendments and Updates

The Vendor may amend or update all or any part of this Return Policy at any time in its sole discretion and without notice. Any amendments and updates to the Return Policy shall be effective upon publication on the Website. Please access the Return Policy on the Website regularly in order to check whether the Return Policy has been updated. If any provision of any part of this Return Policy shall be deemed invalid, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining Return Policy.

Privacy Policy

Welcome to our website www.madebysofi.com (the Site). For Madebysofi, your privacy and the safety of your personal data are very important; therefore, we gather and manage your personal data with the utmost care, taking measures to ensure its safety. Below, you will find the most important information on the treatment by Madebysofi of your personal data, in relation to your navigation on the www.madebysofi.com and the use of the services offered. For detailed information on how Madebysofi manages your personal data, we invite you to read our privacy policy. We invite you to read the ‎General terms of sale of the Site www.madebysofi.com, which contain detailed information regarding the conditions of our services. Some services may be subject to specific legal terms, in which case we shall provide you with all the appropriate information.

1. Data Analyzer

The following is the main information on the processing of your personal data carried out by Madebysofi, with headquarters in Healdsburg, CA with the help Shopify servers. For any clarification, questions or requirements related to your privacy and the processing of your personal data, you can contact us at any time by by email to jane@madebysofi.com.

2. What and Why

The personal data that Madebysofi collects is that provided by you to us when finalizing an order and purchasing goods, and those that we collect as you browse or use the services offered by www.madebysofi.com. Madebysofi can collect data about you, such as personal details like name and surname, shipping and billing address, browsing data and your purchase habits.
Your Personal Data will be processed for the following purposes:

1.Conclude and execute the purchase contract for the articles offered on www.madebysofi.com.
2. Provide you with www.madebysofi.com services such as subscription for the newsletter.
3. Allow the registration on the Site and the use of services reserved for registered users.
4. Manage your requests to our Customer Care.

In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested. We also conduct statistical surveys and analyses of data in aggregate form to understand how users interact with and use the site, to improve our offering and services.
Only with your prior consent, we process your personal data to:

1. perform commercial and promotional communication activities.
2. customize the Site based on your interests.

3. Data Processing Owner

Your personal data is processed by duly trained staff of our company, its affiliated companies and, for organizational and functional needs related to the provision of services on www.madebysofi.com, by our providers. The latter have been assessed and chosen by Madebysofi their proven reliability and competence. Some of these parties may be based in non-EU countries and, in these cases, the transfer of your personal data to these countries is performed in compliance with the guarantees provided by law.

4. Data retention

We keep your personal data for a limited period of time, depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: For example, the data collected during the purchase of goods on www.madebysofi.com are processed until the conclusion of all administrative and accounting formalities, and is, therefore, stored in accordance with local tax legislation (ten years); those used to send our newsletter are kept until you ask to stop receiving it.

5. Your rights

At any time, depending on the specific treatment, you can: Withdraw your consent to data processing; know what are your personal data in our possession, their origin and how they are used; request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of treatment or oppose to their treatment. If you wish, you can request to receive your personal data in possession of Madebysofi, in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you. If you believe that the processing of your personal data has been carried out illegitimately, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.This information may undergo changes and additions over time, so we invite you to periodically check the contents. Where possible, we will try to inform you promptly of any changes made.